All packages outside of Denmark are sent with UPS. 

You can choose between*:

- UPS Standard
- UPS Express

Do you want to know more about when you can expect your order to arrive? You can get more information about delivery times under the questions: "What is the delivery time?" on this page.

*NB, unfortunately UPS do not offer UPS Standard as a shipping option to all countries. For these countries you will have to choose UPS Express during checkout.

We endeavour to dispatch all orders as quickly as possible, typically within 24 hours of the order being received in our system.*

Once your order has been dispatched, it will be delivered by UPS. In Denmark, we use GLS as our delivery partner. Delivery times depend on the destination and are approximate:

• 1–3 working days: Denmark, Finland, the Netherlands, Croatia, Luxembourg, Malta, Sweden, Turkey and Germany.
• 3–4 working days: Belgium, Cyprus, Estonia, France, Iceland, Italy, Lebanon, Poland, the United Kingdom, the Czech Republic, Hungary, Vatican City and Austria.
• 4–5 working days: Albania, Bosnia and Herzegovina, Ireland, Kosovo, Latvia, Liechtenstein, Lithuania, North Macedonia, Moldova, Monaco, Montenegro, Northern Ireland, Norway, Portugal, Romania, Serbia, Slovenia and Spain.
• 5–6 working days: Bulgaria, Greece and Slovakia.
• 7–8 working days: Andorra, the Faroe Islands, Greenland, San Marino and Kazakhstan.

If your country is not listed, please feel free to contact our customer service team and we will help you with the expected delivery time.

Please note that the delivery times stated are indicative and based on information from our delivery partners.

Delays may occur during busy periods or due to circumstances beyond our control.

*Orders are processed during our normal opening hours. Orders placed at weekends and on public holidays will therefore be processed on the next working day.

Get free delivery on qualifying orders to the following countries: Austria, Belgium, Bulgaria, Croatia, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.

The qualifying order value (typically €99) may vary from country to country.

For all other destinations, or for orders below the qualifying value, a delivery charge will apply. This charge is calculated based on the weight of the parcel and the destination country, and is always clearly displayed at checkout before you complete your payment.

Yes.

As soon as the package leaves our warehouse you will receive an e-mail, containing a track and trace number from UPS (or GLS if shipped to an address in Denmark). With this, we and you can both track the movement of your package from our doorstep to yours.

Be aware that 12 hours can pass before the track and trace number is activated by the shipping company.

If shipping takes longer time than estimated for your country, please contact us by e-mail at: warehouse@wileyx.eu. 

With your tack and trace number you can track the movement of your package. You will find your track and trace number on the right side of your invoice.

Unfortunately not.

When you have placed the order we are not able to perform any changes, as this is an automated flow.

When you add an item to your basket, you can always type in your address and then the system will tell if we can deliver to your country.

We deliver to quite a lot of countries in Europe. You can find a list of which countries and how long the shipping is for each country on this page under the question "What is the delivery time?".

If you have any questions regarding shipping to a specific country, please write an e-mail to:warehouse@wileyx.eu.

As soon as UPS/GLS has picked up your package from our warehouse, you will receive an e-mail from them. Otherwise, you can use the track and trace number from your invoice, and check how far your package is from you.

Unfortunately, this is not possible. Orders can only be delivered to the country for which the selected online shop is intended.

If you would like your order delivered to another country, please place your order via the relevant local online shop:

• wileyx.dk – Denmark
• wileyx.de – Germany
• wileyx.eu – Other EU countries
• wileyx.se – Sweden
• wileyx.no – Norway
• wileyx.fi – Finland

Yes, PayPal is available as a payment method alongside our other payment options.

The current payment options are displayed at checkout.

All shipping fees are included transport insurance in accordance with the shipping companies’ insurance rules.

If your item has been damaged in transit, you should contact the courier as soon as possible to report the damage. Remember to document the damage with photographs and keep the packaging.

Yes, a signature is normally required upon delivery.

If you are unable to receive the parcel yourself, another person at the delivery address can sign for you. Depending on the chosen courier, it may also be possible to authorise delivery without a signature. Please contact the courier to find out what options are available for your parcel.

If the parcel cannot be delivered, the courier will usually make several further delivery attempts or inform you of alternative delivery options. If delivery is unsuccessful, the parcel will be returned to our warehouse.